Find quick answers to your questions below...
Digital Copy Details
• Key Things to know with digital copies
Order Status
• Has my order shipped?
• How do I change quantities or cancel an item in my order?
• How do I track my order?
• My order never arrived...
• An item is missing from my shipment.
• My product is missing parts.
• When will my backorder arrive?
My Account
• Can't Log In / Account From Older Website
• How do I create an account?
• How do I edit my account information?
• I forgot my password.
Shipping and Returns
• How much is my shipping?
• When will my order ship and what are my shipping charges?
• How do I return my product?
• How do the BFE Priority/Express shipping options work?
• What is your return policy?
• Returns on SteelBooks
International Shipping
• Do you offer First Class shipping/What is your cheapest shipping method?
• FIRST CLASS INTERNATIONAL SHIPPING COSTS
• Do you ship to my country?
Guarantees
• Pre-Order Price Guarantee
• Privacy Policy
• Security
Pricing and Billing
• Do I have to pay sales tax?
• I have a question on my charges.
• What are my payment choices?
• I need a copy of my receipt/invoice.
• When will my credit appear on my account?
• When will my credit card be charged?
Buyer's Guide
• Blu-ray Conditon
• Do you sell items not on the website?
• I had items in my cart, but when I logged into another computer the items where gone. What is up with this?
• I had no idea different options could be chosen. Can you explain the different options?
• Slip Cover Conditon
• There were "regular" editions in your site previously, but now I was not able to find those. Are you still selling them?
• How do I buy/redeem a gift certificate?
• How do I find my product?
• How do I navigate the site?
• Does this item come with a slip cover?
Additional Support
• How can I contact you?
• Keeping the Site Accurate